Customer Service & Sales Support Executive / Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support · Product Management
In short
Responsibilities
- Serve as the primary contact point for customer inquiries, complaints, service requests, and product-related issues.
- Coordinate after-sales service activities, including warranty claims, repair arrangements, product returns, replacements, and service escalations.
- Oversee inventory management for spare parts and repair materials including forecasting, replenishment planning, and stock control.
- Drive service excellence by identifying gaps in customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.
- Process customer quotations, sales orders, delivery arrangements, invoicing activities and preparation of business reports.
- Support product launch, phase-in, and phase-out activities for the Hong Kong market.
- Organize and facilitate technical training for retail teams to improve product knowledge and improve on-site repair assessment.
Requirements
- Diploma or above in Engineering, Customer Service, or related disciplines.
- Minimum 2 years of relevant experience in customer service, sales support, commercial operations, product management support, or after-sales service.
- Experience coordinating multiple stakeholders across sales, operations, and customers.
- Fluent in written and spoken English and Chinese (Cantonese); Mandarin is an advantage.
Desired Qualifications
- Experience with CRM and ERP systems is highly desirable.
Benefits
- The ASSA ABLOY Group values results, empowers people to build their career, and offers regular feedback, training, and development opportunities.
- Opportunities to grow roles locally, regionally, or internationally.
- Commitment to diverse, inclusive teams with varied perspectives and experiences.
Skills
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
3 weeks ago
Expires
in 1 month
Employment Type
Full Time
Work mode
On Site
Experience Level
Associate
Locations
Hong Kong, China
Qualification
Applicants
Be an early applicant
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