Customer Service & Sales Support Executive / Specialist
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Säljverksamhet · Kundsupport · Produktledning
I korthet
Ansvarsområden
- Serve as the primary contact point for customer inquiries, complaints, service requests, and product-related issues.
- Coordinate after-sales service activities, including warranty claims, repair arrangements, product returns, replacements, and service escalations.
- Oversee inventory management for spare parts and repair materials including forecasting, replenishment planning, and stock control.
- Drive service excellence by identifying gaps in customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.
- Process customer quotations, sales orders, delivery arrangements, invoicing activities and preparation of business reports.
- Support product launch, phase-in, and phase-out activities for the Hong Kong market.
- Organize and facilitate technical training for retail teams to improve product knowledge and improve on-site repair assessment.
Krav
- Diploma or above in Engineering, Customer Service, or related disciplines.
- Minimum 2 years of relevant experience in customer service, sales support, commercial operations, product management support, or after-sales service.
- Experience coordinating multiple stakeholders across sales, operations, and customers.
- Fluent in written and spoken English and Chinese (Cantonese); Mandarin is an advantage.
Önskade kvalifikationer
- Experience with CRM and ERP systems is highly desirable.
Förmåner
- The ASSA ABLOY Group values results, empowers people to build their career, and offers regular feedback, training, and development opportunities.
- Opportunities to grow roles locally, regionally, or internationally.
- Commitment to diverse, inclusive teams with varied perspectives and experiences.
Färdigheter
Om ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Företag
ASSA ABLOY GroupPublicerade jobb
för 3 veckor sedan
Upphör
om 1 månad
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Hong Kong, China
Kvalifikation
Sökande
Ansök tidigt
Liknande jobb
Service Manager AI & Data
Project Management Office Manager
Master Thesis: Computer Vision for Recognition of Manual Assembly Activities
Master Thesis: Acceptance of AI and Automation in Industrial Production
Data Manager