Customer Service & Sales Support Executive / Specialist
Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support · Product Management
In short
Seeking a Customer Service & Sales Support Executive/Specialist in Hong Kong to provide comprehensive support for After-Sales Service, Sales Operations, and Product Management. This role involves customer coordination, order processing, and ensuring customer experience and business objectives are met.
Responsibilities
- Serve as the primary contact point for customer inquiries, complaints, service requests, and product-related issues.
- Coordinate after-sales service activities, including warranty claims, repair arrangements, product returns, replacements, and service escalations.
- Oversee inventory management for spare parts and repair materials including forecasting, replenishment planning, and stock control.
- Drive service excellence by identifying gaps in customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.
- Process customer quotations, sales orders, delivery arrangements, invoicing activities and preparation of business reports.
- Support product launch, phase-in, and phase-out activities for the Hong Kong market.
- Organize and facilitate technical training for retail teams to improve product knowledge and improve on-site repair assessment.
Requirements
- Diploma or above in Engineering, Customer Service, or related disciplines.
- Minimum 2 years of relevant experience in customer service, sales support, commercial operations, product management support, or after-sales service.
- Experience coordinating multiple stakeholders across sales, operations, and customers.
- Fluent in written and spoken English and Chinese (Cantonese); Mandarin is an advantage.
Desired Qualifications
- Experience with CRM and ERP systems is highly desirable.
Benefits
- The ASSA ABLOY Group values results, empowers people to build their career, and offers regular feedback, training, and development opportunities.
- Opportunities to grow roles locally, regionally, or internationally.
- Commitment to diverse, inclusive teams with varied perspectives and experiences.
Skills
CRMERP
#customer service#sales support#after-sales service#product management#inventory management#order processing
Company
ASSA ABLOY GroupJob Posted
3 weeks ago
Expires
in 1 month
Employment Type
Full Time
Work mode
On Site
Experience Level
Associate
Locations
Hong Kong, China
Qualification
Diploma
Applicants
Be an early applicant
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