The Job

Customer Service & Sales Support Executive / Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Support · Product Management

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In short

Seeking a Customer Service & Sales Support Executive/Specialist in Hong Kong to provide comprehensive support for After-Sales Service, Sales Operations, and Product Management. This role involves customer coordination, order processing, and ensuring customer experience and business objectives are met.

Responsibilities

  • Serve as the primary contact point for customer inquiries, complaints, service requests, and product-related issues.
  • Coordinate after-sales service activities, including warranty claims, repair arrangements, product returns, replacements, and service escalations.
  • Oversee inventory management for spare parts and repair materials including forecasting, replenishment planning, and stock control.
  • Drive service excellence by identifying gaps in customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.
  • Process customer quotations, sales orders, delivery arrangements, invoicing activities and preparation of business reports.
  • Support product launch, phase-in, and phase-out activities for the Hong Kong market.
  • Organize and facilitate technical training for retail teams to improve product knowledge and improve on-site repair assessment.

Requirements

  • Diploma or above in Engineering, Customer Service, or related disciplines.
  • Minimum 2 years of relevant experience in customer service, sales support, commercial operations, product management support, or after-sales service.
  • Experience coordinating multiple stakeholders across sales, operations, and customers.
  • Fluent in written and spoken English and Chinese (Cantonese); Mandarin is an advantage.

Desired Qualifications

  • Experience with CRM and ERP systems is highly desirable.

Benefits

  • The ASSA ABLOY Group values results, empowers people to build their career, and offers regular feedback, training, and development opportunities.
  • Opportunities to grow roles locally, regionally, or internationally.
  • Commitment to diverse, inclusive teams with varied perspectives and experiences.
#customer service#sales support#after-sales service#product management#inventory management#order processing
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Company

ASSA ABLOY Group

Job Posted

3 weeks ago

Expires

in 1 month

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Hong Kong, China

Qualification

Diploma

Applicants

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