Customer Coordinator
Logistics, Sales & Operations · Sales & Business Development · Sales Management
In short
Atlas Copco is seeking a Customer Coordinator (Site Manager) in Wayne, MI, to lead an embedded service team. This role involves managing daily operations, budgets, and KPIs, building a high-performing team, and ensuring customer satisfaction in a manufacturing environment. A minimum of 5 years of management experience is required.
Responsibilities
- Lead daily operations and service delivery, ensuring contract compliance, effective budget management, and alignment with customer and internal KPIs.
- Proactively monitor operational metrics, prepare and communicate KPI reports, and swiftly address challenges to maintain superior service standards, including turnaround times, delivery quality, labor efficiency, and cost management.
- Build and nurture a high-performing team by effectively allocating workloads, optimizing labor efficiency, and consistently developing team members' capabilities and skills.
- Actively foster employee engagement, satisfaction, and retention by promoting a positive, collaborative, and growth-oriented workplace culture.
- Implement and sustain process improvements and operational efficiencies that consistently deliver customer satisfaction and measurable value.
- Work collaboratively with product and service sales teams, as well as distributor partners, ensuring a seamless and high-quality customer experience.
- Clearly articulate and communicate the comprehensive value of Atlas Copco’s services to customers, reinforcing trust and partnership.
- Represent Atlas Copco professionally at all times, maintaining adherence to company policies and serving as a reliable on-site leader.
Requirements
- Minimum 5 years of supervisory or management experience, demonstrating successful team leadership, development, and retention.
- Strong proficiency in managing budgets, achieving key performance indicators (KPIs), and implementing continuous operational improvements.
- Demonstrated experience in manufacturing environments, preferably involving automation or assembly tooling.
- Ability to build effective relationships and collaborate with cross-functional teams to enhance both internal outcomes and customer satisfaction.
- Familiarity with fastening tools and torque theory is highly preferred.
- High School Diploma or GED required.
- Ability to travel nationally up to 10-15% as required.
Desired Qualifications
- A 2-4 year degree in a technical or management discipline preferred.
- A bachelor’s degree is strongly preferred.
Benefits
- Professional Development: Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
- Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
- Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
- Family Support: Paid Maternity & Paternity Leave.
- Wellness Perks: Gym, Education, and Health Reimbursements.
- Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
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Company
Atlas Copco
Job Posted
5 days ago
Expires
in 3 months
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Wayne, United States
Qualification
No Formal Education, Diploma, Bachelor
Applicants
Be an early applicant