Customer Coordinator
Logistics, Sales & Operations · Sales & Business Development · Sales Management
In short
Atlas Copco is seeking a Customer Coordinator (Site Manager) in Wayne, MI, to lead an embedded service team. This role involves managing daily operations, budgets, and KPIs, building a high-performing team, and ensuring customer satisfaction in a manufacturing environment. A minimum of 5 years of management experience is required.
Responsibilities
- Lead daily operations and service delivery, ensuring contract compliance, effective budget management, and alignment with customer and internal KPIs.
- Proactively monitor operational metrics, prepare and communicate KPI reports, and swiftly address challenges to maintain superior service standards, including turnaround times, delivery quality, labor efficiency, and cost management.
- Build and nurture a high-performing team by effectively allocating workloads, optimizing labor efficiency, and consistently developing team members' capabilities and skills.
- Actively foster employee engagement, satisfaction, and retention by promoting a positive, collaborative, and growth-oriented workplace culture.
- Implement and sustain process improvements and operational efficiencies that consistently deliver customer satisfaction and measurable value.
- Work collaboratively with product and service sales teams, as well as distributor partners, ensuring a seamless and high-quality customer experience.
- Clearly articulate and communicate the comprehensive value of Atlas Copco’s services to customers, reinforcing trust and partnership.
- Represent Atlas Copco professionally at all times, maintaining adherence to company policies and serving as a reliable on-site leader.
Requirements
- Minimum 5 years of supervisory or management experience, demonstrating successful team leadership, development, and retention.
- Strong proficiency in managing budgets, achieving key performance indicators (KPIs), and implementing continuous operational improvements.
- Demonstrated experience in manufacturing environments, preferably involving automation or assembly tooling.
- Ability to build effective relationships and collaborate with cross-functional teams to enhance both internal outcomes and customer satisfaction.
- Familiarity with fastening tools and torque theory is highly preferred.
- High School Diploma or GED required.
- Ability to travel nationally up to 10-15% as required.
Desired Qualifications
- A 2-4 year degree in a technical or management discipline preferred.
- A bachelor’s degree is strongly preferred.
Benefits
- Professional Development: Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
- Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
- Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
- Family Support: Paid Maternity & Paternity Leave.
- Wellness Perks: Gym, Education, and Health Reimbursements.
- Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
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About Atlas Copco
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business.
Company
Atlas CopcoJob Posted
3 months ago
Expires
in 3 weeks
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Wayne, United States
Qualification
No Formal Education, Diploma, Bachelor
Applicants
Be an early applicant
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