Customer Coordinator

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning

I korthet

Atlas Copco is seeking a Customer Coordinator (Site Manager) in Wayne, MI, to lead an embedded service team. This role involves managing daily operations, budgets, and KPIs, building a high-performing team, and ensuring customer satisfaction in a manufacturing environment. A minimum of 5 years of management experience is required.

Ansvarsområden

Lead daily operations and service delivery, ensuring contract compliance, effective budget management, and alignment with customer and internal KPIs.
Proactively monitor operational metrics, prepare and communicate KPI reports, and swiftly address challenges to maintain superior service standards, including turnaround times, delivery quality, labor efficiency, and cost management.
Build and nurture a high-performing team by effectively allocating workloads, optimizing labor efficiency, and consistently developing team members' capabilities and skills.
Actively foster employee engagement, satisfaction, and retention by promoting a positive, collaborative, and growth-oriented workplace culture.
Implement and sustain process improvements and operational efficiencies that consistently deliver customer satisfaction and measurable value.
Work collaboratively with product and service sales teams, as well as distributor partners, ensuring a seamless and high-quality customer experience.
Clearly articulate and communicate the comprehensive value of Atlas Copco’s services to customers, reinforcing trust and partnership.
Represent Atlas Copco professionally at all times, maintaining adherence to company policies and serving as a reliable on-site leader.

Krav

Minimum 5 years of supervisory or management experience, demonstrating successful team leadership, development, and retention.
Strong proficiency in managing budgets, achieving key performance indicators (KPIs), and implementing continuous operational improvements.
Demonstrated experience in manufacturing environments, preferably involving automation or assembly tooling.
Ability to build effective relationships and collaborate with cross-functional teams to enhance both internal outcomes and customer satisfaction.
Familiarity with fastening tools and torque theory is highly preferred.
High School Diploma or GED required.
Ability to travel nationally up to 10-15% as required.

Önskade kvalifikationer

A 2-4 year degree in a technical or management discipline preferred.
A bachelor’s degree is strongly preferred.

Förmåner

Professional Development: Opportunities for growth, training, and career advancement.
Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
Family Support: Paid Maternity & Paternity Leave.
Wellness Perks: Gym, Education, and Health Reimbursements.
Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

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Om Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business.

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Företag

Atlas Copco

Publicerade jobb

för 3 månader sedan

Upphör

om 3 veckor

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Wayne, United States

Kvalifikation

Ingen formell utbildning, Yrkeshögskola, Kandidatexamen

Sökande

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