The Job

Customer Coordinator

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning

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Atlas Copco is seeking a Customer Coordinator (Site Manager) in Wayne, MI, to lead an embedded service team. This role involves managing daily operations, budgets, and KPIs, building a high-performing team, and ensuring customer satisfaction in a manufacturing environment. A minimum of 5 years of management experience is required.

Ansvarsområden

  • Lead daily operations and service delivery, ensuring contract compliance, effective budget management, and alignment with customer and internal KPIs.
  • Proactively monitor operational metrics, prepare and communicate KPI reports, and swiftly address challenges to maintain superior service standards, including turnaround times, delivery quality, labor efficiency, and cost management.
  • Build and nurture a high-performing team by effectively allocating workloads, optimizing labor efficiency, and consistently developing team members' capabilities and skills.
  • Actively foster employee engagement, satisfaction, and retention by promoting a positive, collaborative, and growth-oriented workplace culture.
  • Implement and sustain process improvements and operational efficiencies that consistently deliver customer satisfaction and measurable value.
  • Work collaboratively with product and service sales teams, as well as distributor partners, ensuring a seamless and high-quality customer experience.
  • Clearly articulate and communicate the comprehensive value of Atlas Copco’s services to customers, reinforcing trust and partnership.
  • Represent Atlas Copco professionally at all times, maintaining adherence to company policies and serving as a reliable on-site leader.

Krav

  • Minimum 5 years of supervisory or management experience, demonstrating successful team leadership, development, and retention.
  • Strong proficiency in managing budgets, achieving key performance indicators (KPIs), and implementing continuous operational improvements.
  • Demonstrated experience in manufacturing environments, preferably involving automation or assembly tooling.
  • Ability to build effective relationships and collaborate with cross-functional teams to enhance both internal outcomes and customer satisfaction.
  • Familiarity with fastening tools and torque theory is highly preferred.
  • High School Diploma or GED required.
  • Ability to travel nationally up to 10-15% as required.

Önskade kvalifikationer

  • A 2-4 year degree in a technical or management discipline preferred.
  • A bachelor’s degree is strongly preferred.

Förmåner

  • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
  • Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
  • Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
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Företag

Atlas Copco

Publicerade jobb

för 5 dagar sedan

Upphör

om 3 månader

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Wayne, United States

Kvalifikation

Ingen formell utbildning, Yrkeshögskola, Kandidatexamen

Sökande

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