Customer Executive Engagement Leader

Logistics, Sales & Operations

In short

AWS India seeks a senior Customer Executive Engagement Leader to manage executive engagements with key accounts and partners. This high-impact role requires influencing without direct authority, driving customer value, and ensuring commitments are met, reporting directly to the AWS India & SE President.

Responsibilities

Scale through influence and deliver outcomes with and through others without direct reporting line authority.
Own and drive executive engagement programs, ensuring every interaction creates lasting customer value.
Serve as the single-threaded owner for customer commitment follow-through including tracking, unblocking, escalating, and closing the loop on behalf of the AWS India & SE President.
Liaise across Sales, Partner, Marketing, Specialist, Technology, and Global Sales Operations teams to keep customer engagements organised and on track.
Partner with Field Enablement to coach and elevate sellers on executive engagement.
Champion an “Always-On” engagement model for strategic customer executives.
Represent India in regional and global executive engagement forums.
Be an excellent communicator (both written and verbal) who can influence, respectfully challenge, build credibility, and articulate recommendations to VP-level executives.
Transition easily from high-level strategic thinking to creative and detailed execution.

Requirements

Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams.
Experience developing strategies that influence leadership decisions at the organizational level.
Experience communicating results to senior leadership, or experience communicating complex information and solutions to senior stakeholders and influencing decisions.
10+ years of experience in customer success, executive relationship management, or executing Go-To-Market strategies.
Proven ability to drive alignment between diverse stakeholders and deliver outcomes without direct authority.

Desired Qualifications

Experience as a systems administrator, engineer or technical IT/cloud operations support specialist.
Experience relationship building and influencing at the C-level of Fortune 500 customers.
Experience as part of a cross-functional senior/executive technology leadership team.
Familiarity with India’s enterprise customer landscape, industry dynamics, and business culture.
Experience thinking and working creatively to develop unique joint value propositions and product GTM strategy.
Track record of building scalable mechanisms in a high-growth, fast-paced environment.

Benefits

Inclusive culture that empowers Amazonians.
Workplace accommodations and adjustments available for individuals with disabilities during the application and hiring process.

Skills

Program ManagementStakeholder ManagementExecutive CommunicationsCustomer Relationship ManagementGo-To-Market StrategyCloud OperationsTechnical SupportBusiness Development

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