Associate Technical Support Engineer

I korthet

Salesforce is seeking an Associate Technical Support Engineer for their Global Voice Support team in Hyderabad. This role involves frontline troubleshooting, feature guidance, and advising on best practices for Salesforce customers worldwide, with a focus on AI-driven support and automation.

Ansvarsområden

Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally.
Advise on best practices across user management, data management, reporting, and dashboards.
Identify when a case needs escalation to Professional Services or the Account Executive team.
Track and maintain all client communications and case documentation in Salesforce.
Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort.
Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential.

Krav

Bachelor's degree in Computer Science, Information Technology or a related technical field
Upto 12 months of experience in Voice support or IT/Product Support operations or a customer handling role
Genuine passion for customer experience and customer first mindset
Fluent communication in English, both written and verbal
Action-oriented, with strong organizational, analytical, and problem-solving skills
Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery
Highly adaptable and a fast learner, comfortable with ambiguity and frequent change
Technical aptitude for learning Salesforce Cloud applications and solutions
Dependable, self-motivated, and able to work independently

Önskade kvalifikationer

Salesforce ADM 201 and/or ADM 211 certification
Experience supporting international clients
Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch)

Förmåner

Company leading workforce transformation in the agentic era.
Opportunity to be part of an AI-forward support organization.
Work in a fast-paced, client-obsessed environment.

#AI#CRM#Cloud#Support#Customer Success#Technical Support#Voice Support#Salesforce

Om Salesforce

We bring companies and customers together on the world's #1 CRM.

We bring companies and customers together on the #1 CRM. Sharing the news, events, and innovation you need to change the world for good.

Se alla lediga jobb hos Salesforce Läs mer om Salesforce Webbplats

Företag

Salesforce

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Lön

Förhandlingsbar

Erfarenhetsnivå

Junior

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt

Liknande jobb

Emerson

Székesfehérvár, Hungary

Associate Technical Support Engineer

Ansvarsområden

Krav

Önskade kvalifikationer

Förmåner

Om Salesforce

Liknande jobb

Junior Project Proposal Engineer (German speaking)

Senior Engineer

Affärsutvecklare/Industrial cooperation support

Software Engineer – E-commerce

Solution Engineer – Apps & AI

Principal Technical Business Developer, GenAI/ML, EMEA