Associate Technical Support Engineer
In short
Salesforce is seeking an Associate Technical Support Engineer for their Global Voice Support team in Hyderabad. This role involves frontline troubleshooting, feature guidance, and advising on best practices for Salesforce customers worldwide, with a focus on AI-driven support and automation.
Responsibilities
- Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally.
- Advise on best practices across user management, data management, reporting, and dashboards.
- Identify when a case needs escalation to Professional Services or the Account Executive team.
- Track and maintain all client communications and case documentation in Salesforce.
- Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort.
- Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential.
Requirements
- Bachelor's degree in Computer Science, Information Technology or a related technical field
- Upto 12 months of experience in Voice support or IT/Product Support operations or a customer handling role
- Genuine passion for customer experience and customer first mindset
- Fluent communication in English, both written and verbal
- Action-oriented, with strong organizational, analytical, and problem-solving skills
- Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery
- Highly adaptable and a fast learner, comfortable with ambiguity and frequent change
- Technical aptitude for learning Salesforce Cloud applications and solutions
- Dependable, self-motivated, and able to work independently
Desired Qualifications
- Salesforce ADM 201 and/or ADM 211 certification
- Experience supporting international clients
- Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch)
Benefits
- Company leading workforce transformation in the agentic era.
- Opportunity to be part of an AI-forward support organization.
- Work in a fast-paced, client-obsessed environment.
#AI#CRM#Cloud#Support#Customer Success#Technical Support#Voice Support#Salesforce
About Salesforce
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Company
SalesforceJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Salary
Negotiable
Experience Level
Entry
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
Be an early applicant
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