Transportation Specialist, Relay Ops

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

As a Transportation Specialist in Relay Ops at Amazon's Hyderabad Dev Center, you will investigate and manage transportation exceptions, conduct deep-dive analysis, and identify risk trends within the supply chain network. This role requires strong analytical skills and involves working in a rotational shift model to ensure 24/7 coverage. You will be responsible for identifying process gaps, documenting findings, and contributing to continuous improvement initiatives.

Responsibilities

Serve as a primary investigator conducting daily investigations across assigned geographies.
Review cases from monitoring dashboards, determine root cause, and document findings with supporting evidence within established SLA timelines.
Perform deep-dive analysis into raised cases by validating operational justifications.
Extract and manage data from multiple internal portals and monitoring dashboards.
Identify recurring patterns, emerging risk trends, and anomalies.
Evaluate investigated cases against established SOPs and operational guidelines.
Generate and maintain accurate investigation records, periodic reports, and case documentation.
Participate in quality assurance reviews and calibration sessions.
Actively seek solutions and suggest process improvements.
Uphold strict confidentiality standards for all sensitive information.

Requirements

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
Experience with Excel.

Desired Qualifications

Experience with SQL.
Logistics background and experience in a similar role.
Proficient in Excel (Pivot Tables, VLookUps, data filtering).
Familiarity with data visualization tools (e.g., QuickSight or similar BI platforms).
Demonstrated investigative and analytical skills with attention to detail.
Experience preparing reports identifying findings and providing recommended remediation strategies.

Benefits

Rotational shift model (including nights and rotational week-offs) to provide round-the-clock coverage across time zones.
Inclusive culture that empowers Amazonians to deliver the best results.

Skills

ExcelSQLQuickSight

#transportation#logistics#operations#supply chain#risk management#compliance#investigation#data analysis#process improvement#NOC

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website