Track Lead - Cisco Unified Communications

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · Network Administration

In short

The Track Lead for Support & Operations will manage operational efficiency and drive continuous improvement for Cisco Unified Communications. This role requires strong problem-solving, leadership, and client SLA adherence, fostering innovation within the team.

Responsibilities

Enhance operational efficiency by implementing and optimizing On-Premise Cisco Collaboration Systems.
Ensure accurate management reporting and streamlined information flow.
Analyze client requirements and ensure the support team effectively utilizes On-Premise Cisco Collaboration Tools.
Lead and mentor the project team, fostering transparent communication and leveraging On-Premise Cisco Collaboration Technologies.
Drive innovation in process development by proposing new ideas and improvements related to On-Premise Cisco Collaboration Solutions.
Provide tailored solutions using On-Premise Cisco Collaboration Capabilities that align with customer needs.

Requirements

Proficient in On-Premise Cisco Collaboration Technologies.
Strong Problem-Solving Skills and the ability to analyze client requirements effectively.
Excellent leadership and mentoring abilities, with a focus on team empowerment.
Solid understanding of Operational Management Principles and Continuous Improvement Methodologies.

Desired Qualifications

Optional but Valuable: Cisco Certified Network Associate (CCNA) Collaboration.
Optional but Valuable: Cisco Certified Network Professional (CCNP) Collaboration.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Cisco Unified CommunicationsCisco CollaborationOperational ManagementContinuous ImprovementProblem-SolvingLeadershipMentoring

#Cisco#Unified Communications#Collaboration#Support#Operations#Leadership#Bengaluru#Karnataka

About HCLTech

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