Track Lead - Cisco Unified Communications

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Systemteknik · Nätverksadministration

I korthet

The Track Lead for Support & Operations will manage operational efficiency and drive continuous improvement for Cisco Unified Communications. This role requires strong problem-solving, leadership, and client SLA adherence, fostering innovation within the team.

Ansvarsområden

Enhance operational efficiency by implementing and optimizing On-Premise Cisco Collaboration Systems.
Ensure accurate management reporting and streamlined information flow.
Analyze client requirements and ensure the support team effectively utilizes On-Premise Cisco Collaboration Tools.
Lead and mentor the project team, fostering transparent communication and leveraging On-Premise Cisco Collaboration Technologies.
Drive innovation in process development by proposing new ideas and improvements related to On-Premise Cisco Collaboration Solutions.
Provide tailored solutions using On-Premise Cisco Collaboration Capabilities that align with customer needs.

Krav

Proficient in On-Premise Cisco Collaboration Technologies.
Strong Problem-Solving Skills and the ability to analyze client requirements effectively.
Excellent leadership and mentoring abilities, with a focus on team empowerment.
Solid understanding of Operational Management Principles and Continuous Improvement Methodologies.

Önskade kvalifikationer

Optional but Valuable: Cisco Certified Network Associate (CCNA) Collaboration.
Optional but Valuable: Cisco Certified Network Professional (CCNP) Collaboration.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

Cisco Unified CommunicationsCisco CollaborationOperational ManagementContinuous ImprovementProblem-SolvingLeadershipMentoring

#Cisco#Unified Communications#Collaboration#Support#Operations#Leadership#Bengaluru#Karnataka

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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