Senior Technical Lead

Technology, Data & Digital · Data, AI & Analytics · Data Science · Machine Learning · Artificial Intelligence · Software Engineering

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In short

We are seeking an experienced Customer Success Manager to drive customer adoption and satisfaction with digital and AI-powered solutions. The role requires expertise in modern application ecosystems like Next.js, Node.js, TypeScript, NestJS, and .NET, as well as Microsoft AI Foundry-based solutions.

Responsibilities

Act as the primary point of contact for strategic customers and ensure successful product adoption.
Build strong relationships with business and technical stakeholders.
Understand customer goals and align product capabilities to drive measurable business outcomes.
Manage customer onboarding, training, adoption, and engagement activities.
Partner with Product, Engineering, and Delivery teams to resolve customer issues and enhance user experience.
Drive customer retention, renewals, and growth opportunities.
Monitor product usage, adoption metrics, and customer health scores.
Gather customer feedback and translate it into actionable product enhancement recommendations.
Support implementation and adoption of applications built using Next.js, Node.js, TypeScript, NestJS, and .NET technologies.
Guide customers on AI-powered capabilities leveraging Microsoft AI Foundry, including Copilots, AI Agents, Generative AI, and Intelligent Automation solutions.
Conduct regular business reviews, success planning, and executive stakeholder meetings.
Identify risks proactively and develop mitigation plans to ensure customer satisfaction.
Collaborate with Sales, Product Management, and Delivery teams to support account growth.
Create customer success plans, adoption roadmaps, and value realization reports.
Track and report customer success KPIs, adoption trends, and business outcomes.

Requirements

9 to 12 years of overall experience with strong Customer Success, Account Management, Product Management, or Delivery Management background.
Understanding of modern web application architectures using Next.js, Node.js, TypeScript, NestJS, and .NET.
Experience working with cloud and AI-based solutions.
Exposure to Microsoft AI Foundry, Azure OpenAI, AI Copilots, AI Agents, and Generative AI solutions.
Strong stakeholder management and executive communication skills.
Experience managing enterprise customers and strategic accounts.
Strong problem-solving, presentation, and relationship management skills.

Desired Qualifications

Experience with SaaS products and digital transformation programs.
Exposure to Azure Cloud ecosystem.
Experience working with AI-driven customer engagement platforms.
Knowledge of Agile delivery models and product development lifecycle.

Benefits

You'll supercharge your potential.
You'll find your career.
You'll find your spark.
A place that knows that helping its people stay on top starts by putting its people first.
Global technology company, home to more than 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
Broad portfolio of technology services and products.
Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Next.jsNode.jsTypeScriptNestJS.NETMicrosoft AI FoundryAzure OpenAIAI CopilotsAI AgentsGenerative AIIntelligent AutomationSaaSAzureAgile

#Customer Success#Account Management#Product Management#Delivery Management#Next.js#Node.js#TypeScript#NestJS#.NET#Microsoft AI Foundry#AI#Cloud#Azure#Generative AI#Copilots#AI Agents#Intelligent Automation#SaaS#Agile

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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