Sales Manager - Davao, Philippines

Logistics, Sales & Operations · Sales & Business Development · Sales Management

In short

Transcom is seeking a Sales Manager for their Davao, Philippines site to drive revenue growth by leading and coaching the sales team. The role involves people development, sales analytics, and stakeholder management to meet performance targets.

Responsibilities

Onboard XPAs with their role and responsibilities and outline expectations.
Conduct shadow and triad observations on XPA Coaching sessions, huddles, workshops and pitch practice and provide constructive feedback and development to XPAs.
Collaborate with QA and host listening sessions to calibrate on sales and behavior coaching.
Consistently host agent focus groups to gather insights directly from frontline.
Provide ongoing training and professional development opportunities for XPAs.
Identify data trends and analyzing key KPIs for overall partner overview and deep dive by LOB, team and/or agent level.
Ensure robust Sales audits review in place with findings shared out on a frequent basis.
Send EOD reports to Operations on the running XM|GSR|Sell in Rate and Action Plans to improve.
Prepare accurate sales forecasts and projections based on trends and team performance.
Ensure Scheduling for all XPA OPA Huddles are completed to ensure 100% completion within the fiscal month.
Conduct weekly Partner/Site Sales Strategy and Improvement Meeting (SOW) to assist driving performance in sales metrics including MOM improvement in all Sales KPIs.
Create awareness to support all Comcast provide Xchange points and incentives.
Implement a strong partner program to care for Zero Sellers.
Collaborate with Operations, Training, and Quality teams to optimize sales performance and streamline processes for continuous improvement.

Requirements

At least 2 years in college or Senior High School Graduate (for candidates with BPO experience).
BPO experience.
Experience in managing people / teams.
Functional Knowledge.
Exceptional Leadership skills.
Outstanding Organizational Skills and Time Management.
Able to be confident in front of people at all levels internally and externally.
Can delegate and manage tasks.
Strong experience in MS Office Suite (Excel, PowerPoint, Word, Vision).
Knowledge in using Google Apps (Sheets, Slides, Docs).
Good understanding of analytics methodologies and keen attention to details.
Strong understanding of Contact Centre Operations.

Desired Qualifications

Experience in internal and external client interaction is preferred.
Sales and Customer Experience Work (Operations Manager/Training Manager level).
Lean Six Sigma Yellow Belt Trained / Certified.
Knowledgeable of Customer Experience Management.
Knowledgeable of COPC Methodologies.

Benefits

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Skills

ExcelPowerPointWordGoogle SheetsGoogle DocsGoogle Slides

#Sales Manager#Operations Leadership#Revenue Growth#Sales Team#Performance Targets#Strategic Objectives#Sales Insights#People Development#Coaching#Training#Insights and Analytics#KPIs#Sales Audits#Sales Forecasts#Stakeholder Management#Sales Strategy#BPO#Client Interaction#Customer Experience#MS Office Suite#Google Apps#Contact Centre Operations#Lean Six Sigma#COPC Methodologies#HMO#Allowances#Scholarship Program#Retirement Fund#Incentives#Insurance

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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