Field Service Team Manager - South Africa

Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Production Management

In short

We are seeking a Field Service Team Manager in Kempton Park, South Africa, to lead a team of service engineers across Eastern and Southern Africa. This role involves ensuring operational capability, excellent customer experience, and meeting market demands through focused leadership and continuous improvement.

Responsibilities

Lead the Service transformation in a team of Field Service Engineers for decanters, high-speed separators, and heat exchangers.
Maintain operational capability while balancing customer, business, and team needs.
Ensure excellent customer experience and meet service market demands.
Secure a strong QHSE culture within the team.
Provide direction and ensure a strong customer-oriented mindset in team performance.
Ensure FSEs with the correct skills are selected for complex jobs in cooperation with coordinators.
Ensure the team is equipped with the right, fit-for-purpose tools.
Develop, motivate, and coach direct reports, securing proper competence development.
Manage basic performance issues within the team appropriately and quickly.
Conduct FSE employee reviews, including competence profile and skills matrix updates.
Ensure effective management of people in remote areas.
Ensure proper handover of jobs for invoicing on time.
Implement continuous efficiency improvements utilizing innovative processes and technologies.
Lead change management to adapt to new market demands.
Implement and follow up on relevant KPIs to measure and improve performance.

Requirements

Degree/diploma in Engineering or Similar.
At least 5 years of experience managing teams of technicians/engineers.
Strong experience in Service, maintenance, repair, and assistance processes.
Exceptional time management/organizational skills.
Strong Communication & Presentation Skills.
Solid Computer and Digital Competence.

Desired Qualifications

A person with high business acumen, customer-focused mindset, and sales orientation.
Persistent, flexible, and resilient, with a high level of energy and proactiveness.
Passionate about leading, developing, and motivating teams, and a change driver, making and executing decisions.
Knowledge in Alfa Laval equipment is valued.

Benefits

Opportunities to make a positive impact on colleagues, partners, customers, and society.
Pioneering solutions of the future and unlocking the full potential of precious resources.
Challenging conventional thinking to develop world-leading technologies.
Personal growth driven by an innovative, open spirit and rapid growth.
Building careers while shaping a more resourceful, less wasteful world.

Skills

Alfa Laval equipmentCommunicationPresentation SkillsComputerDigital Competence

#Field Service#Team Management#Operations#QHSE#Customer Experience#KPIs#Change Management

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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