Customer Support and Business Development Specialist I
Logistics, Sales & Operations · Customer Support
In short
ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to provide remote technical support via phone, email, and chat, while also contributing to sales initiatives through tradeshow support, field training, and partner onboarding. This role requires a minimum of 2-3 years of relevant experience, strong knowledge of operating systems, excellent communication and problem-solving skills, and a willingness to travel.
Responsibilities
- Troubleshoot hardware, software, PC interface, and mobile app issues.
- Manage partner onboarding, training, subscription, order, and warranty return processes.
- Utilize a case management system to track customer engagements and resolutions.
- Escalate issues to the appropriate support level.
- Act as a liaison between customers, engineering, and manufacturing.
- Maintain effective inter and intra-team communication.
- Test equipment in a lab environment to determine root causes.
- Prepare documentation, diagrams, and knowledgebase articles for external use.
- Meet or exceed targets for utilization, availability, speed to answer, and customer satisfaction.
- Support tradeshows and events, and engage in networking.
- Conduct training events for internal SMEs, end users, and partners.
- Collaborate with sales teams and distribution partners to create demand through training.
- Work with the marketing team to identify end users for case studies.
- Engage as a brand champion.
Requirements
- College/University degree or work experience commensurate with minimum high school/GED diploma.
- Minimum of 2 - 3 years of relevant experience.
- Strong working knowledge of Microsoft Operating Systems.
- Strong working knowledge of iOS and Android operating systems.
- Excellent customer service skills.
- Ability to interact in a courteous, helpful, and professional manner.
- Unquestionable ethics and ability to handle confidential information.
- Ability to act independently, take initiative, and drive tasks to resolution.
- Strong verbal and written communications skills.
- Strong organizational and multi-tasking skills.
- Demonstrated strong problem-solving and analytical skills.
- Possession of a valid passport.
- Qualification and willingness to travel without restrictions both domestically and internationally.
- Ability to balance multiple projects and meet tight deadlines.
- Valid driver’s license.
Desired Qualifications
- Familiarity with door hardware, electronic access control or physical security products is preferred.
- Experience with installation of door hardware and wiring access control devices is a plus.
- Experience with access control software is a plus.
- Must live within commuting distance of a major airport in the United States.
- Must be able to lift 50lbs.
Benefits
- Competitive compensation and benefits package.
- Discretionary bonus.
- 401(k) plan.
- Medical/dental/vision/life insurance.
- Education assistance.
- Company car.
- Paid time off for thirteen holidays and ten vacation days.
#Customer Support#Business Development#Technical Support#Sales#Training
Company
ASSA ABLOY Group
Job Posted
3 days ago
Expires
in 4 months
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Phoenix, United States
City of Industry, United States
San Francisco, United States
Denver, United States
Las Vegas, United States
Portland, United States
Austin, United States
Dallas, United States
Houston, United States
Kent, United States
Qualification
Diploma
Applicants
Be an early applicant