Customer Support and Business Development Specialist I
Logistik, försäljning och verksamhet · Kundsupport
I korthet
Ansvarsområden
- Troubleshoot hardware, software, PC interface, and mobile app issues.
- Manage partner onboarding, training, subscription, order, and warranty return processes.
- Utilize a case management system to track customer engagements and resolutions.
- Escalate issues to the appropriate support level.
- Act as a liaison between customers, engineering, and manufacturing.
- Maintain effective inter and intra-team communication.
- Test equipment in a lab environment to determine root causes.
- Prepare documentation, diagrams, and knowledgebase articles for external use.
- Meet or exceed targets for utilization, availability, speed to answer, and customer satisfaction.
- Support tradeshows and events, and engage in networking.
- Conduct training events for internal SMEs, end users, and partners.
- Collaborate with sales teams and distribution partners to create demand through training.
- Work with the marketing team to identify end users for case studies.
- Engage as a brand champion.
Krav
- College/University degree or work experience commensurate with minimum high school/GED diploma.
- Minimum of 2 - 3 years of relevant experience.
- Strong working knowledge of Microsoft Operating Systems.
- Strong working knowledge of iOS and Android operating systems.
- Excellent customer service skills.
- Ability to interact in a courteous, helpful, and professional manner.
- Unquestionable ethics and ability to handle confidential information.
- Ability to act independently, take initiative, and drive tasks to resolution.
- Strong verbal and written communications skills.
- Strong organizational and multi-tasking skills.
- Demonstrated strong problem-solving and analytical skills.
- Possession of a valid passport.
- Qualification and willingness to travel without restrictions both domestically and internationally.
- Ability to balance multiple projects and meet tight deadlines.
- Valid driver’s license.
Önskade kvalifikationer
- Familiarity with door hardware, electronic access control or physical security products is preferred.
- Experience with installation of door hardware and wiring access control devices is a plus.
- Experience with access control software is a plus.
- Must live within commuting distance of a major airport in the United States.
- Must be able to lift 50lbs.
Förmåner
- Competitive compensation and benefits package.
- Discretionary bonus.
- 401(k) plan.
- Medical/dental/vision/life insurance.
- Education assistance.
- Company car.
- Paid time off for thirteen holidays and ten vacation days.
Färdigheter
Om ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Företag
ASSA ABLOY GroupPublicerade jobb
för 3 månader sedan
Upphör
om 1 månad
Anställningstyp
Heltid
Arbetsform
Distans
Lön
70 000–85 000 US$ · Förhandlingsbar
Erfarenhetsnivå
Medarbetare
Platser
Phoenix, United States
City of Industry, United States
San Francisco, United States
Denver, United States
Las Vegas, United States
Portland, United States
Austin, United States
Dallas, United States
Houston, United States
Kent, United States
Kvalifikation
Sökande
Ansök tidigt