Customer Service Representative
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Responsibilities
- Answer inbound calls from external customers and process sales orders.
- Assess customer inquiries and route them to the appropriate department.
- Take ownership of customer issues and ensure commitments are met accurately and on time.
- Expedite urgent orders to meet critical customer delivery needs.
- Escalate customer concerns to supervisors and collaborate on resolutions.
- Proactively inform customers of order status changes, backlog issues, and delivery updates.
- Identify inefficiencies in processes and recommend improvements.
- Support continuous improvement initiatives and cross-functional projects.
- Ensure adherence to company policies, financial controls, and regulatory requirements.
- Maintain data accuracy and integrity across all systems.
Requirements
- 2-5 years experience in customer service, or mixture of Associates degree + 2 years experience.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experienced with ERP system and/or CRM system (Salesforce or other).
- Demonstrated learning agility: ability to rapidly acquire new knowledge, and apply to workplace.
- Accurately type 40 WPM.
- Demonstrated ability to multi-task without losing focus on completion.
- Demonstrated ability to maintain accuracy and composure under stress, and adapt to changing priorities.
- Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
Desired Qualifications
- Ability to navigate multiple different computer systems, comfort with learning new programs.
- Proficiency in Power BI.
- Exposure to, and use of AI tools for workplace.
Benefits
- Competitive wages and benefits.
- Comprehensive total compensation package.
- Competitive benefits package of health, dental, and disability insurance.
- Outstanding 401(k) retirement savings plan.
- Opportunities for professional competence development, training, and career advancement.
Skills
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Company
SandvikJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$62,000–65,000 / year
Hours per week
40
Experience Level
Associate
Locations
Denver, United States of America
Qualification
Applicants
Be an early applicant