Quality Lead, YouTube Global Vendor Operations

Technology, Data & Digital · Software & Web Development · QA & Testing · Data Analysis · Program Management

In short

As a Quality Lead for YouTube Global Vendor Operations, you will design and implement quality assurance frameworks, monitor AI model performance, and manage data ingestion for continuous model retraining. This hybrid role requires a Bachelor's degree and 5 years of experience in process improvement, contact center metrics, and QA methodologies, with preferred experience in LLM evaluation and sampling techniques.

Responsibilities

Design Quality Lead (QA) Frameworks to ensure alignment with key business outcomes.
Monitor AI QA model performance and accuracy using metrics such as Precision, Recall, and Human Inter-rater Agreement.
Manage the ingestion of human-validated Golden Labeling from manual overrides to drive continuous, high-fidelity model retraining.
Implement blind review protocols and complex multi-tiered human + AI arbitration to prevent Automation Bias.
Design stratified sampling methodologies that prioritize high-risk or ambiguous interactions (e.g., cases where AI confidence is low) for human review.
Partner with the training team to remediate quality gaps.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience identifying process issues or working with cross-functional teams.
5 years of experience with contact center metrics and QA methodologies.

Desired Qualifications

Experience with LLM-based evaluation frameworks and prompt engineering.
Experience in stratified sampling to identify specific interactions for human validation, ensuring that human efforts are focused on high-signal or ambiguous cases.
Familiarity with QA automation and sampling tools.

Benefits

Opportunity to work on YouTube's Global Vendor Operations.
Work in a hybrid model with options in Hyderabad, Bengaluru, or Gurugram.
Contribute to building products that create opportunities for everyone.
Equal opportunity and affirmative action employer.

Skills

PrecisionRecallHuman Inter-rater AgreementPrompt Engineering

#Quality#YouTube#Vendor Operations#AI#LLM#QA#Program Management#Sampling#Hyderabad#Bengaluru#Gurugram

About Google

Innovative Full-Stack Developer | Building Scalable Solutions with Node.js & React

At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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Company

Google

Job Posted

3 days ago

Employment Type

Full Time

Work mode

Hybrid

Experience Level

Mid-Senior

Locations

Hyderabad, India

Bengaluru, India

Gurugram, India

Qualification

Bachelor

Applicants

Be an early applicant

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