Quality Lead, YouTube Global Vendor Operations
Technology, Data & Digital · Software & Web Development · QA & Testing · Data Analysis · Program Management
In short
As a Quality Lead for YouTube Global Vendor Operations, you will design and implement quality assurance frameworks, monitor AI model performance, and manage data ingestion for continuous model retraining. This hybrid role requires a Bachelor's degree and 5 years of experience in process improvement, contact center metrics, and QA methodologies, with preferred experience in LLM evaluation and sampling techniques.
Responsibilities
- Design Quality Lead (QA) Frameworks to ensure alignment with key business outcomes.
- Monitor AI QA model performance and accuracy using metrics such as Precision, Recall, and Human Inter-rater Agreement.
- Manage the ingestion of human-validated Golden Labeling from manual overrides to drive continuous, high-fidelity model retraining.
- Implement blind review protocols and complex multi-tiered human + AI arbitration to prevent Automation Bias.
- Design stratified sampling methodologies that prioritize high-risk or ambiguous interactions (e.g., cases where AI confidence is low) for human review.
- Partner with the training team to remediate quality gaps.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience identifying process issues or working with cross-functional teams.
- 5 years of experience with contact center metrics and QA methodologies.
Desired Qualifications
- Experience with LLM-based evaluation frameworks and prompt engineering.
- Experience in stratified sampling to identify specific interactions for human validation, ensuring that human efforts are focused on high-signal or ambiguous cases.
- Familiarity with QA automation and sampling tools.
Benefits
- Opportunity to work on YouTube's Global Vendor Operations.
- Work in a hybrid model with options in Hyderabad, Bengaluru, or Gurugram.
- Contribute to building products that create opportunities for everyone.
- Equal opportunity and affirmative action employer.
#Quality#YouTube#Vendor Operations#AI#LLM#QA#Program Management#Sampling#Hyderabad#Bengaluru#Gurugram
Company
Job Posted
2 days ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Hyderabad, India
Bengaluru, India
Gurugram, India
Qualification
Bachelor
Applicants
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