Program Manager I, GTS Field

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Program Management

In short

Amazon is looking for a Program Manager I for their GTS Field team in Hyderabad, India. This role involves identifying, developing, and integrating solutions to enhance customer experience within the North American Transportation Network. Key responsibilities include stakeholder engagement, process improvement, and strategic planning for business analytics and tech partners.

Responsibilities

Identify, develop and integrate innovative solutions and programs to improve customer experience in the North American Transportation Network.
Own business stakeholder engagement and shape mid to long term planning and prioritization.
Work cross-functionally to define detailed requirements and implement process/system-based solutions.
Create documentation for defect reduction, productivity improvements, and risk mitigation.
Create operational structure and change control for evolving landscapes.
Provide strategic direction and subject matter expertise in investment prioritization for business analytics and tech partners.
Understand business requirements and use analytical skills to determine process improvements.
Build business reports, generate dashboards, create metrics, and negotiate tech features and priorities.
Drive process automation.

Requirements

2+ years of program or project management experience

Desired Qualifications

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement documents

Benefits

Inclusive culture that empowers Amazonians.
Workplace accommodations and adjustments for individuals with disabilities during the application and hiring process.

Skills

SQLMS Access

#Transportation Engineering#Program Management#Logistics#Operations#Customer Experience

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