Fulfilment Operations Team Leader

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

We are looking for a Fulfilment Operations Team Leader to lead our In-store Fulfilment Operations (Logistic) Team in Spreitenbach, Switzerland. This role involves managing orders, coordinating shipments, and optimizing warehouse operations to meet customer demands. The ideal candidate has previous logistics leadership experience, strong communication skills in German and English, and knowledge of retail/fulfilment processes.

Responsibilities

Lead and motivate the In-store Fulfilment Operations (Logistic) Team.
Ensure highest goods availability and operational readiness.
Achieve daily operational targets and performance goals.
Identify, recruit, retain, and develop team talents.
Secure effective, qualitative, and efficient daily Fulfillment (Logistic) operations.
Maintain a clean, organized, and safe working environment.
Monitor KPIs and metrics to drive operational excellence.

Requirements

Previous experience in logistics or a related field, with at least two years in a leadership or coordinator role.
Strong leadership skills.
Good knowledge of retail and/or fulfilment operations processes, tools and working methods.
Knowledge of budgets, costs, and KPIs.
Ability to deal with the unknown in a constantly changing omnichannel environment.
Ability to communicate clearly in German and English.
Forklift license is an advantage (or willingness to learn).

Desired Qualifications

Opportunities for career development, including trying different roles, moving between functions, or working abroad.

Benefits

28 vacation days (based on 100% workload).
8 weeks paid parental leave for fathers; 20 weeks for mothers.
Very attractive social benefits.
15% staff discount on purchases.
Contribution to public transport travel tickets (85-100%).
Free parking facilities.
Unlimited access to LinkedIn learning platform.
Affordable and healthy meals in the staff canteen.
Bonus payments for all employees.

Skills

LogisticsRetail OperationsFulfilment OperationsKPIsTeam LeadershipWarehouse OperationsGermanEnglish

#Logistics#Supply Chain#Operations#Team Leader

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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