Audit Manager II, Audits & Insights Team, AIT

Finance, Banking & Legal · Banking & Investments · Risk Management · Compliance & Regulatory

In short

Manage the day-to-day operations of the Audits and Insights team, focusing on auditing account and listing enforcements, appeals, and reinstatement decisions. The role involves overseeing a team of senior auditors, ensuring productivity, identifying key learnings, and communicating effectively with stakeholders to improve enforcement accuracy and seller experience.

Responsibilities

Manage day-to-day operations of a team of senior auditors, including planning audits, quality control, task allocation, and reporting.
Oversee the hiring and training of new team members and support their development.
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data.
Work closely with Process Improvement PM to identify key learnings and metrics regarding Ops Process Adherence, Program Improvement Opportunity, and Escalation Management opportunity.
Collect, track, and present metrics related to processes, team accuracy, and efficiency, and drive improvements.
Communicate effectively with operations and program managers regarding risks, mitigation strategies, and QA Program success.
Continuously evaluate tools and processes, offering solutions for efficiency, quality, and scalability.
Utilize strategic thinking to plan and develop team and site growth to support program delivery.
Troubleshoot and resolve operational issues.
Lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues.
Highlight weekly best performers by partnering with the employee experience manager.

Requirements

3+ years of auditing business processes, risk mitigation, program compliance, or internal audits experience.
5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance, or project management.
Experience in audits related to business processes, risk mitigation, program compliance, or internal audits.
Experience with all Microsoft Office applications.
Bachelor's degree or equivalent.

Desired Qualifications

Lean Six Sigma Green Belt or Black Belt certification.
Experience working in risk, fraud, or compliance organizations.
Master's degree or equivalent.

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodations and adjustments for individuals with disabilities during the application and hiring process, including interview or onboarding support.

Skills

Microsoft OfficeLean Six Sigma

#Audits & Insights#SPT Audit program#Perfect Order Experience#Selling Partner Risk & Abuse#Financial Disincentives#Automated Brand Protection#Andon#Product Review Abuse#Restricted Products#Safety#Know Your Customer#Product Safety & Compliance (PSC)

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