Process Associate

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The Process Associate role focuses on managing the digital lifecycle of customer orders within SAP ERP, ensuring accurate order entry, stock allocation, and seamless shipping requests. This entry-level, desk-based position involves resolving customer queries and identifying process improvements.

Responsibilities

Enter customer orders into SAP ERP accurately, ensuring correct item codes, pricing, and quantities.
Review system blocks (such as credit limits or delivery blocks) and escalate them to senior team members for resolution.
Monitor order backlogs within SAP to identify unfulfilled or delayed customer requests.
Check stock availability across various plant locations and warehouses using SAP inventory tracking transactions.
Create delivery documents in SAP to trigger physical picking and packing at the fulfillment centers.
Generate billing blocks or adjustments if stock shortages prevent a full order shipment.
Communicate digital order releases directly to warehouse operations and third-party logistics (3PL) teams.
Track order statuses via SAP from "Order Created" to "Goods Issued" and "Shipped."
Provide accurate delivery dates and tracking data to sales and customer service teams.
Efficiently resolve customer queries via email or chat.
Manage data accuracy and monitor quality.
Identify process improvements.

Requirements

Bachelor’s degree in Business Administration, Supply Chain, Logistics, Commerce (B.Com), or a related field.
0–1 years of experience (Fresher).
Basic classroom knowledge, certification, or internship exposure to SAP ERP (modules like SD - Sales & Distribution, or MM - Materials Management) is highly preferred.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

SAPOrder ManagementInventory ManagementLogistics CoordinationCustomer ServiceData Accuracy

#SAP#Order Management#Logistics#Customer Service#Entry Level

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website