Customer Support Specialist
Logistics, Sales & Operations · Sales & Business Development · Customer Support · Sales Operations
In short
Responsibilities
- Serve as the primary liaison between ASSA ABLOY and distributors, wholesale channels, architects, DSS Sales team, and contractors.
- Provide frontline customer support and drive issue resolution.
- Ensure a positive customer experience by partnering with internal departments.
- Research and respond to inquiries regarding pricing, order status, product availability, and shipping information.
- Process CCFs and RGAs within 24 hours of receipt.
- Resolve DON inquiries related to customer orders.
- Utilize ASSA Connect to review customer-specific information.
- Make sound decisions balancing company policies with customer satisfaction.
- Identify and support process improvement opportunities.
- Maintain compliance with company policies and procedures.
- Utilize CRM tools and databases.
- Maintain current knowledge of products, systems, and customer service best practices.
- Partner with team members to reduce errors resulting in credits and returns.
- Demonstrate professionalism and uphold the ASSA ABLOY Code of Conduct.
Requirements
- Minimum of 5 years of Customer Service experience in a manufacturing environment required.
- Strong analytical and problem-solving skills with excellent attention to detail and accuracy.
- Excellent interpersonal, verbal, and written communication skills.
- Strong writing, spelling, and grammar skills.
- Proven ability to deliver an exceptional customer experience.
- Proficiency with Microsoft Outlook, Excel, and Word.
- Team-oriented individual who thrives in a fast-paced environment.
- Ability to effectively manage multiple systems and priorities simultaneously.
Desired Qualifications
- Bachelor's degree preferred.
- Experience with JDE is a plus.
Benefits
- Annual bonus opportunity
- Paid vacation and sick time
- 13 paid holidays
- Job-protected leave benefits
- Medical, dental, vision, and life insurance coverage
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) plan with company matching and contributions
- Supplemental life insurance
- Short-term and long-term disability coverage
- Employee discount programs
Skills
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
11 hours ago
Expires
in 6 days
Employment Type
Full Time
Work mode
On Site
Salary
US$32.24–39.40 / hr
Experience Level
Associate
Locations
New Haven, United States
Qualification
Applicants
Be an early applicant
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