Customer Support Administrator

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Office Administration

In short

Emerson is seeking a Customer Support Administrator in Cumbernauld, UK, to provide high-quality commercial and administrative support for the quotation-to-order process, ensuring an outstanding customer experience. This hybrid, full-time role involves collaborating with various teams to manage customer enquiries, quotations, and orders accurately and efficiently.

Responsibilities

Provide professional, accurate, and timely support for customer enquiries.
Act as a key point of contact for customers regarding quotations, orders, and order status updates.
Prepare and issue accurate quotations in line with established procedures.
Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance teams.
Review and process customer purchase orders.
Generate order acknowledgements and associated documentation.
Support contract review activities.
Communicate proactively with customers and stakeholders regarding order progress and shipment updates.
Maintain accurate customer, quotation, and order information within approved systems.
Support quality, trade compliance, and ethical business practices.
Contribute to continuous improvement initiatives.
Work collaboratively across teams to achieve shared objectives.

Requirements

A higher education qualification, vocational qualification, or equivalent practical experience.
Experience in customer service, customer support, sales administration, order management, or a related field.
Strong organisational and administrative skills with a high level of accuracy.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office applications.
The ability to manage multiple priorities and meet agreed deadlines.

Desired Qualifications

Experience in an industrial, manufacturing, engineering, or technical environment.
Familiarity with ERP (Oracle & JDE) and CRM systems.
Experience supporting international customers, sales organisations, or channel partners.
Knowledge of quotation management, contract review, customer support, or order management processes.

Benefits

Opportunity to grow your career.
Opportunity to collaborate with customers, sales teams, channel partners, and internal stakeholders.
Competitive compensation and benefits package.
Investment in ongoing career development, training, and leadership opportunities.
A workplace that encourages innovation, collaboration, and diverse perspectives.
Support to thrive and make a lasting impact.

Skills

Microsoft OfficeOracleJDECRM

#Customer Service#Administration#Sales Administration#Order Management

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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