The Job

Customer Support Administrator

Logistics, Sales & Operations · Sales & Business Development · Sales Support · Office Administration

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In short

Emerson is seeking a Customer Support Administrator in Cumbernauld, UK, to provide high-quality commercial and administrative support for the quotation-to-order process, ensuring an outstanding customer experience. This hybrid, full-time role involves collaborating with various teams to manage customer enquiries, quotations, and orders accurately and efficiently.

Responsibilities

  • Provide professional, accurate, and timely support for customer enquiries.
  • Act as a key point of contact for customers regarding quotations, orders, and order status updates.
  • Prepare and issue accurate quotations in line with established procedures.
  • Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance teams.
  • Review and process customer purchase orders.
  • Generate order acknowledgements and associated documentation.
  • Support contract review activities.
  • Communicate proactively with customers and stakeholders regarding order progress and shipment updates.
  • Maintain accurate customer, quotation, and order information within approved systems.
  • Support quality, trade compliance, and ethical business practices.
  • Contribute to continuous improvement initiatives.
  • Work collaboratively across teams to achieve shared objectives.

Requirements

  • A higher education qualification, vocational qualification, or equivalent practical experience.
  • Experience in customer service, customer support, sales administration, order management, or a related field.
  • Strong organisational and administrative skills with a high level of accuracy.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office applications.
  • The ability to manage multiple priorities and meet agreed deadlines.

Desired Qualifications

  • Experience in an industrial, manufacturing, engineering, or technical environment.
  • Familiarity with ERP (Oracle & JDE) and CRM systems.
  • Experience supporting international customers, sales organisations, or channel partners.
  • Knowledge of quotation management, contract review, customer support, or order management processes.

Benefits

  • Opportunity to grow your career.
  • Opportunity to collaborate with customers, sales teams, channel partners, and internal stakeholders.
  • Competitive compensation and benefits package.
  • Investment in ongoing career development, training, and leadership opportunities.
  • A workplace that encourages innovation, collaboration, and diverse perspectives.
  • Support to thrive and make a lasting impact.
#Customer Service#Administration#Sales Administration#Order Management
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Company

Emerson

Job Posted

3 days ago

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Cumbernauld, United Kingdom

Qualification

Undergraduate, Diploma

Applicants

Be an early applicant