Technology Consulting

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Datavetenskap

I korthet

As a Technology Consultant with Microsoft ISD, you will embed with customers to understand business needs and implement GenAI and agentic solutions on Microsoft platforms. You will design, build, and deploy production-ready AI systems, manage risks, and ensure successful integration and adoption for strategic clients.

Ansvarsområden

Embed with customer stakeholders to understand business workflows, constraints, and success metrics; translate ambiguous needs into clear requirements, solution hypotheses, and sprint deliverables for GenAI/agentic scenarios.
Design and implement agentic and GenAI solutions on Microsoft platforms (e.g., Dynamics 365, M365 Copilots, Power Platform, Azure) including integrations, APIs, and automations that accelerate adoption and deliver measurable outcomes.
Prototype rapidly, then harden to production: build POCs for agentic workflows (multi-step tasks, tool-use, orchestration), validate with users, and evolve to production-ready implementations with testing, monitoring, and secure deployment patterns.
Own end-to-end delivery from architecture through implementation: define build/test specifications, create eval and quality gates for GenAI outputs, and produce operational guides/runbooks for reliability, safety, and maintainability.
Identify and mitigate business/technical risks specific to AI systems (data access, prompt injection, hallucinations, privacy, compliance, latency, cost); propose safeguards and fallback behaviors for agentic flows.
Support deployment and live stabilization: troubleshoot integrations and model behavior in real environments, iterate quickly, and ensure successful go-live with clear ownership, monitoring, and incident playbooks.
Balance platform configuration with extensibility to maximize speed and maintainability.
Co-engineer with customer teams to ensure knowledge transfer, documentation, and reusable patterns.
Drive delivery plans across the full lifecycle—discovery, build, eval, deployment, and operations—accounting for dependencies across data, security, and enterprise systems.
Build agentic workflows that invoke tools/APIs safely (function calling patterns), with guardrails, validation, and auditability.
Implement evaluation strategies (offline/online) to measure output quality, groundedness, safety, and business impact.
Capture repeatable assets (templates, reference architectures, accelerators) and share feedback loops with internal teams.
Experienced talent especially welcome for Microsoft 365 Migration & Security (SharePoint Server → SharePoint Online, Google → Microsoft).
Experience with Dynamics 365 Customer Engagement (Salesforce takeouts, CCaaS, standard CE).
Deep expertise in Copilot Extensibility (M365 & D365) including Copilot Studio agents, multi-agent orchestration, Microsoft Agent Framework, Work IQ, and APIs.
Experience with Azure Fabric & Azure AI Foundry, including One Lake, Lakehouse architecture, model catalog, enterprise agent development, and RAG using One Lake and Azure AI Search.

Krav

Bachelor’s degree in computer science, Engineering, or related field AND demonstrated experience delivering production software solutions (or equivalent experience).
8+ years’ experience delivering enterprise-scale solutions on Microsoft platforms (Dynamics 365 / M365 Copilot/ Power Platform / Azure), including integration, security, and deployment in customer environments.

Önskade kvalifikationer

Proven experience delivering hands‑on, production-grade solutions across the full delivery lifecycle, including requirement ambiguity, development, deployment, and post‑go‑live stabilization.
Proven delivery of Dynamics 365 CE/Power Platform solutions, M365 Copilot Solutions, plus experience building AI-infused workflows (recommendations, summarization, case routing, contact center assist, sales/service copilots) with production-grade engineering practices.
Experience building or extending solutions involving Copilots, AI‑assisted workflows, or intelligent automation is a strong plus.
Certifications and/or experience in Azure Solutions, Dynamics 365, M365 Copilot and Power Platform; exposure to Azure AI services and GenAI solution patterns is a strong plus.
Agile delivery, DevOps, CI/CD, and operational readiness (observability, incident response) strongly preferred—especially for AI systems.
Desirable experience includes Azure solution development, Contact Center solutions, Copilot Studio, and building GenAI/agentic experiences (tool-use orchestration, retrieval grounding, evaluation/quality loops, safety/guardrails).
Excellent communication: explain AI behaviors, risks, and tradeoffs to technical and non-technical stakeholders; drive alignment from ambiguity to execution.
Trusted customer-facing engineering presence: collaborate deeply, pair-build with customer teams, and transfer knowledge to ensure long-term maintainability.
Proactively identify and mitigate risks, including AI-specific failure modes (grounding gaps, unsafe outputs, data leakage) and enterprise constraints (security, privacy, compliance).
IC role: influence without authority through strong engineering judgment, structured problem-solving, and crisp stakeholder communication.
Comfort working across time zones and blended onsite/offshore models; thrives in fast-moving, customer-embedded delivery.
Delivers working GenAI/agentic solutions from prototype to production with measurable customer impact.
Implements guardrails and evaluation to ensure reliability, groundedness, safety, and cost/performance targets.
Leaves behind reusable assets, documentation, and enabled customer teams (no dependency).

Förmåner

Embody our culture and values

Färdigheter

Dynamics 365M365 CopilotPower PlatformAzureGenAISharePoint OnlineCopilot StudioAzure AI Search

#GenAI#agentic#Microsoft Cloud#AI transformation#Dynamics 365#M365 Copilots#Power Platform#Azure#SharePoint Online#Copilot Studio#Azure Fabric#Azure AI Foundry#Azure AI Search

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