Support Engineer III, Music Client Quality

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps · Teknisk support

I korthet

As a Support Engineer III for Amazon Music in Bengaluru, you will play a lead role in onboarding technical and operational tasks, providing extensive troubleshooting for multiple products and services. You will work on coding projects using Java, Perl, or shell scripts and AWS technologies, and support software deployments.

Ansvarsområden

Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
Software deployment support in staging and production environments.
Develop tools to aid operations and maintenance.
System and Support status reporting.
Ownership of two or more Digital products or components.
Customer notification and workflow coordination and follow-up to maintain service level agreements.

Krav

2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

Önskade kvalifikationer

Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Förmåner

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Färdigheter

JavaPerlshell scriptsAWSUnixREST web servicesXMLJSON

#IT#Support Engineering#Operations

Om Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

Se alla lediga jobb hos Amazon Läs mer om Amazon Webbplats