Support Engineer III, Music Client Quality
Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps · Technical Support
In short
Responsibilities
- Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
- Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of two or more Digital products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
Requirements
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
Desired Qualifications
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Benefits
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Skills
About Amazon
Earth's most customer-centric company
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…
Company
AmazonJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Applicants
Be an early applicant
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