Support Engineer III, Music Client Quality

Technology, Data & Digital · Software & Web Development · Software Engineering · DevOps · Technical Support

In short

As a Support Engineer III for Amazon Music in Bengaluru, you will play a lead role in onboarding technical and operational tasks, providing extensive troubleshooting for multiple products and services. You will work on coding projects using Java, Perl, or shell scripts and AWS technologies, and support software deployments.

Responsibilities

Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
Software deployment support in staging and production environments.
Develop tools to aid operations and maintenance.
System and Support status reporting.
Ownership of two or more Digital products or components.
Customer notification and workflow coordination and follow-up to maintain service level agreements.

Requirements

2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages

Desired Qualifications

Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

JavaPerlshell scriptsAWSUnixREST web servicesXMLJSON

#IT#Support Engineering#Operations

About Amazon

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