Senior Policy Specialist, gTech Ads Customer Experience

Teknik, data och digitalt · Data, AI och analys · Dataanalys · Produktledning

I korthet

Google is seeking a Senior Policy Specialist for its gTech Ads Customer Experience team. This role involves managing projects, influencing business decisions with data insights, and updating solution content. The position requires a bachelor's degree or equivalent experience, 8 years in a technical project management or customer-facing role, and the ability to work flexible hours, with preferred experience in online advertising and policy or billing knowledge.

Ansvarsområden

  • Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
  • Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
  • Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
  • Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
  • Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Krav

  • Bachelor’s degree or equivalent practical experience.
  • 8 years of experience in a technical project management or a customer-facing role.
  • Ability to work flexible, non-standard working hours in line with customer requirements.

Önskade kvalifikationer

  • Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
  • Experience using insights from data to influence business decisions.
  • Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
  • Policy or billing knowledge.
  • Excellent communication, organizational, customer service, and problem-solving skills.

Förmåner

  • 15% bonus target
  • Equity
  • Benefits

Färdigheter

Google AdsProject ManagementCustomer ServiceCommunicationData Analysis
#gTech#Ads#Customer Experience#Policy#Specialist#Google Ads#Project Management#Online Advertising
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Om Google

Innovative Full-Stack Developer | Building Scalable Solutions with Node.js & React

At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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Företag

Google

Publicerade jobb

för 11 timmar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

332 000–340 000 PLN / år

Erfarenhetsnivå

Senior

Platser

Wrocław, Poland

Gurugram, India

Hyderabad, India

Kvalifikation

Kandidatexamen

Sökande

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