Fraud Prevention Administrator II, Ingka Business Service Center

Finans, bank och juridik · Bank och investeringar · Riskhantering · Finansiell analys

I korthet

Ingka Business Service Center is seeking a Fraud Prevention Administrator II in Poznań, Poland. This role involves manually screening transactions, identifying fraud, and collaborating with global teams to ensure a safe customer experience. The position offers a hybrid work model and requires strong communication and analytical skills.

Ansvarsområden

Manually screen flagged transactions within the designated timeframe.
Manually screen online gift card purchases.
Keep a record of identified fraudulent transactions.
Add fraud-associated data points to internal blocklists.
Inform relevant stakeholders from Payments or RCMP teams about transactions requiring additional attention.
Occasionally participate in anti-fraud operations and testing of new solutions.
Support and closely cooperate with Fraud Prevention Administrators in the US hub team.
Cooperate with RCMP co-workers, bank employees, Loss Prevention, and Law Enforcement regarding fraudulent or potentially fraudulent activities.
Work with colleagues across markets to manually review high-risk transactions and support ongoing investigations.
Contribute to creating a safe and trusted shopping experience for customers.
Work weekends and bank holidays (with additional day off and remuneration).
Work with peers from all over the world.
Support e-commerce operations globally.

Krav

Very good ability to communicate in English.
Excellent follow-through skills and attention to detail.
Excellent computer and web-browsing knowledge.
Ability to work in a fast-paced environment and demonstrate a high sense of urgency and confidentiality.
Ability to prioritize tasks and communicate clearly within the team.
Ability to think outside the box while applying common sense.
Ability to work on weekends and bank holidays.
Ability to work with peers from all over the world.

Önskade kvalifikationer

Experience in the loss prevention, banking, investigative or fraud field will be an asset.

Förmåner

Additional day off and remuneration for weekend and bank holiday shifts.
Hybrid working model (3 days from the office a week).
Fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration.
Free underground parking with electric charger and bicycle parking.
Stable employment (employment contract).
Flexible terms of employment (depending on the team – full-time and part-time).
Flexible working hours (start work between 7 and 10 a.m.).
Annual appreciation bonus dependent on performance.
Home work allowance.
Cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives).
Tack! loyalty programme for Co-workers – working with us longer earns you an additional financial bonus.
Private medical care for IKEA Co-workers and their families.
Wellbeing support – Edenred pre-paid lunch card, Employee Assistance Programme.
Personal accident insurance and pension plan.
Jubilee awards, gifts and special events.
Additional 4-week paternity leave.
Cofinancing of language courses.

Färdigheter

English

#fraud prevention#administration#payment services#leadership#management

Om IKEA

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