Senior Engineer - Access/Rights Management Tool, Microsoft Windows

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

I korthet

As a Senior Engineer, you will maintain and enhance global account management systems, focusing on Microsoft Windows PC management and client support. This role involves troubleshooting, client support, documentation, and mentoring junior developers to ensure high-quality service delivery and operational efficiency.

Ansvarsområden

Maintain and enhance global account management features by troubleshooting bugs and resolving ad-hoc requests.
Provide comprehensive client support by monitoring requirements, presenting data, and resolving tickets.
Create and enhance documentation for Capability Maturity Model Integration (CMMI) processes and client specifications.
Offer technical guidance and mentorship to junior developers.

Krav

Proficient in global account management processes and Windows PC support.
Strong understanding of client support methodologies and ticket resolution processes.
Familiarity with documentation standards, particularly CMMI requirements.
Excellent communication and interpersonal skills for effective collaboration.

Önskade kvalifikationer

ITIL Foundation Certification is optional but valuable.

Förmåner

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first

Färdigheter

Account ManagementWindows PC SupportClient SupportTicket ResolutionCMMIITIL

#Access Management#Rights Management#Microsoft Windows#Account Management#Client Support#ITIL

Om HCLTech

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