Customer Success Account Manager
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång
I korthet
Ansvarsområden
- Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
- Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
- Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
- Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
- Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
- Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
- Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.
Krav
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience
- fluency in spoken and written German and English is a must
- Austrian driving license B
Önskade kvalifikationer
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Förmåner
- The typical base pay range for this role across Austria is € 54,700.00 - € 91,000.00 per year.
- Certain roles may be eligible for benefits and other compensation.
Färdigheter
Om Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Företag
MicrosoftPublicerade jobb
för 4 dagar sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Lön
54 700–91 000 € · Förhandlingsbar
Erfarenhetsnivå
Medarbetare
Platser
Austria
Kvalifikation
Sökande
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