Senior Engineer - Access/Rights Management Tool, Microsoft Windows
Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support
In short
Responsibilities
- Maintain and enhance global account management features by troubleshooting bugs and resolving ad-hoc requests.
- Provide comprehensive client support by monitoring requirements, presenting data, and resolving tickets.
- Create and enhance documentation for Capability Maturity Model Integration (CMMI) processes and client specifications.
- Offer technical guidance and mentorship to junior developers.
Requirements
- Proficient in global account management processes and Windows PC support.
- Strong understanding of client support methodologies and ticket resolution processes.
- Familiarity with documentation standards, particularly CMMI requirements.
- Excellent communication and interpersonal skills for effective collaboration.
Desired Qualifications
- ITIL Foundation Certification is optional but valuable.
Benefits
- Supercharge your potential
- Find your career
- Find your spark
- A place that knows that helping its customers stay on top starts by putting its people first
Skills
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Lucknow, India
Applicants
Be an early applicant
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