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(Senior) Change & Process Specialist

Finans, bank och juridik · Bank och investeringar · Riskhantering · Finansiell analys

I korthet

In Personal Banking Debt Management, we are looking for a (Senior) Change & Process Specialist to support customers in financial distress and improve recoverability. The role focuses on process excellence, capital efficiency, and stakeholder collaboration across the Nordics, based in Oslo, Gothenburg, or Stockholm.

Ansvarsområden

  • Monitor and control external debt collection processes, ensuring quality, compliance and effective end-to-end execution.
  • Turn operational data and observations into clear management reporting, insights and recommendations.
  • Collaborate closely with internal stakeholders across the Nordics as well as external partners and vendors to ensure alignment and effective delivery.
  • Ensure changes are translated into robust operational processes, controls and ways of working.
  • Proactively identify risks, issues and dependencies and drive them towards resolution.

Krav

  • Strong process and project management skills.
  • Ability to structure, lead, and execute end-to-end processes with high quality.
  • Strong stakeholder management and collaboration abilities.
  • Capable of building relationships, facilitating alignment and working effectively across teams.
  • Proactive, can-do mindset with strong execution skills.
  • Able to drive tasks forward, solve problems, and deliver in a complex regulatory environment.

Önskade kvalifikationer

  • Debt collection knowledge (advantage).

Förmåner

  • Hybrid working model.
  • Opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
  • A culture that fosters performance and growth.
  • Diversity and inclusion are a natural part of our daily work.

Färdigheter

Process managementProject managementStakeholder managementCollaborationDebt collection
#change management#process improvement#debt collection#nordics#financial services#banking
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Om Nordea

We are a universal bank with a 200-year history of supporting and growing the Nordic economies – enabling dreams and aspirations for a greater good. Every day, we work to support our customers’ financial development, delivering best-in-class omnichannel customer experiences and driving sustainable change. We are a full-service universal bank and the third largest corporation in the Nordic region and one of the top 10 financial services companies in Europe based on market capitalisation. We are present in 17 countries, including our four Nordic home markets which together constitute the 10th…

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Företag

Nordea

Publicerade jobb

för 3 dagar sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

Oslo, Norway

Göteborg, Sweden

Stockholm, Sweden

Sökande

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