Seasonal MyHR Live Support Sr. Advisor
Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet · Administrativt stöd
I korthet
Ansvarsområden
- Respond to inquiries about disability and leave events, time-off, payments, and work-related situations.
- Provide inbound and outbound phone, chat, and case support through Specialized Support Queues.
- Act as a point of contact for employees, offering holistic case management services including medical documentation review.
- Critically assess and adjust case management plans to meet employee's changing needs.
- Address and respond to sensitive situations, de-escalate complex cases, and ensure a smooth return to work.
- Educate managers and business partners on employee concerns related to leave or return to work.
- Communicate regular updates to employees and stakeholders verbally and in writing.
- Ensure compliance with standard work, federal/state regulations, and company policy.
- Maintain system records for accurate and timely information/documentation.
- Consult and coordinate with third-party administrators, local HR, Safety, Legal, Payroll, and Benefits teams.
Krav
- Bachelor's degree
- Knowledge of Microsoft Office including PowerPoint, Excel, and Word
- Minimum of 1 year experience in customer service, Human Resource management, Case management, or Leave & Disability management role
Önskade kvalifikationer
- 3+ years of case management experience
- Bachelor's degree in business, HR, or a related field
- Experience identifying and resolving complex issues
- Experience managing confidential and sensitive employee information with adherence to strict confidentiality standards
- Ability to build strong relationships and influence others in a cross-functional environment
- Experience providing guidance to employees or managers on leave of absence, disability plans, accommodations, human resources, benefits, or employee matters
Förmåner
- Inclusive culture that empowers Amazonians
- Workplace accommodation and adjustment support during application and hiring process
Färdigheter
Om Amazon
Earth's most customer-centric company
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…
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för 1 dag sedan
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Bengaluru, India
Hyderabad, India
Uttar Pradesh, India
Chennai, India
India
Kolkata, India
Mumbai, India
Gurgaon, India
Jaipur, India
Chandigarh, India
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