Process Program Manager

Logistik, försäljning och verksamhet · Programledning · Verksamhetsanalys

I korthet

Microsoft seeks a Process Program Manager to oversee strategic programs from design to execution, ensuring alignment with organizational goals. This hybrid role requires driving continuous improvement, identifying risks, and managing stakeholder collaboration within Enterprise Direct Operations.

Ansvarsområden

Accountable for end-to-end process performance through compliant processes and controls.
Monitor metrics and KPIs, analyze performance, and identify opportunities for efficiency and customer experience improvements.
Perform program landscape research, forecasting, and analysis of business trends.
Understand business goals, objectives, and strategies, and identify current program risks and mitigation plans.
Design compliant, complex programs from initiation to delivery with minimal coaching.
Define and track program success criteria, performance metrics, and KPIs.
Contribute to or lead a portfolio of projects, managing plans, timelines, and financial aspects.
Communicate program status and risks to stakeholders and hold them accountable.
Define and execute landing change management plans and lead the rhythm of business during execution.
Enable execution teams as program subject matter experts to resolve complex customer scenarios.
Conduct cost-benefit analyses and contribute to business reviews to identify improvements.
Collect and evaluate success criteria, KPIs, and customer feedback using scorecards and dashboards.
Use data analytics to derive insights and training to identify risks and opportunities.
Contribute to the training, reskilling, and mapping of individuals in partnership with HR.

Krav

Master's/Bachelor's Degree in Business, Operations, Finance or related field OR equivalent experience.
Work experience in operations, program management, or process management.

Önskade kvalifikationer

Experience working in a customer service environment and in a large matrixed multinational company.
Experience with Microsoft Volume Licensing concepts (specifically EA & MCAE), including contracts, quotes and invoices.
Experience in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen.
Ability to develop creative solutions to complex problems.
Demonstrated impact and influence skills, including cross-boundary collaboration.
Ability to build solid relationships with individuals at all levels.
Ability to manage sensitive, business impacting information, and closely control dissemination.
Strong data analytics and business insights skills.
Ability to derive actionable recommendations from complex datasets.

Förmåner

Opportunity to work on interesting global projects in a diverse environment.
Talent development focus with recognition and rewards.
Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html

Färdigheter

LeanSix SigmaKaizen

#Process Management#Business Program Planning#Business Program Management#Business Program Excellence#Business Program Evaluation#Continuous Improvement#Change Management

Om Microsoft

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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

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Företag

Microsoft

Publicerade jobb

för 17 timmar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

199 400–347 800 LEI / år

Erfarenhetsnivå

Mellannivå

Platser

Romania

Kvalifikation

Masterexamen, Kandidatexamen

Sökande

Ansök tidigt

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Process Program Manager

Ansvarsområden

Krav

Önskade kvalifikationer

Förmåner

Färdigheter

Om Microsoft

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