Head of MS Network Operations I Access and Transport

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Nätverksadministration · DevOps · Site reliability engineering

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I korthet

We are seeking a Head of MS Network Operations I Access and Transport to manage the financial, operational, and delivery performance of operations assurance and broadcast operations within a managed services deal. This role involves handling SLAs, managing major incidents, and serving as the primary escalation point for critical incidents and performance reporting to the customer.

Ansvarsområden

Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA.
Provide performance reporting on customer networks and IS/IT.
Coordinate operational interface between delivery units and customers retained organization.
Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary.
Ensure problem management activities are performed and supported by all delivery organizations.
Coordinate customer reporting meetings for problem management status.
Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance.
Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary.
Continuously drive for efficiency, improvements and excellence in service delivery.

Krav

Possess good experience as a Service Delivery Manager, Operation Services and Shared Solutions Services.
Solid presentation and communication skills and the ability to share your knowledge.
Good experience in NOC and backoffice operations.
Operations delivery management.
Incident and problem management.
Preventative maintenance.
Service delivery efficiency.
Delivering results and meeting customer expectations.

Förmåner

Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
Be challenged, but not alone, joining a team of diverse innovators.
Contribute to building solutions never seen before to some of the world's toughest problems.
Encouraging a diverse and inclusive organization is core to our values at Ericsson.

Färdigheter

Service Delivery ManagerNOCOperations Delivery ManagementIncident ManagementProblem ManagementPreventative MaintenanceService Delivery Efficiency

#Managed Services#Operations Assurance#Broadcast Operations#Service Level Agreement (SLA)#Network Operations#Access#Transport#NOC#Backoffice Operations

Om Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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