Head of MS Network Operations I Access and Transport

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps · Site Reliability Engineering

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In short

We are seeking a Head of MS Network Operations I Access and Transport to manage the financial, operational, and delivery performance of operations assurance and broadcast operations within a managed services deal. This role involves handling SLAs, managing major incidents, and serving as the primary escalation point for critical incidents and performance reporting to the customer.

Responsibilities

Manage end-to-end delivery of operations for specific customer, including delivery performance based on SLA.
Provide performance reporting on customer networks and IS/IT.
Coordinate operational interface between delivery units and customers retained organization.
Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary.
Ensure problem management activities are performed and supported by all delivery organizations.
Coordinate customer reporting meetings for problem management status.
Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance.
Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary.
Continuously drive for efficiency, improvements and excellence in service delivery.

Requirements

Possess good experience as a Service Delivery Manager, Operation Services and Shared Solutions Services.
Solid presentation and communication skills and the ability to share your knowledge.
Good experience in NOC and backoffice operations.
Operations delivery management.
Incident and problem management.
Preventative maintenance.
Service delivery efficiency.
Delivering results and meeting customer expectations.

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what's possible.
Be challenged, but not alone, joining a team of diverse innovators.
Contribute to building solutions never seen before to some of the world's toughest problems.
Encouraging a diverse and inclusive organization is core to our values at Ericsson.

Skills

Service Delivery ManagerNOCOperations Delivery ManagementIncident ManagementProblem ManagementPreventative MaintenanceService Delivery Efficiency

#Managed Services#Operations Assurance#Broadcast Operations#Service Level Agreement (SLA)#Network Operations#Access#Transport#NOC#Backoffice Operations

About Ericsson

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