Customer Success Account Manager

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Als Customer Success Account Manager (CSAM) bei Microsoft Customer Experience & Success in Österreich bauen Sie vertrauensvolle Beziehungen auf und helfen Kunden, den vollen Wert ihrer Microsoft-Investitionen zu realisieren. Mit 25-50% Home-Office-Flexibilität ist Deutsch- und Englischkenntnisse unerlässlich. Die Rolle erfordert einen Bachelor-Abschluss oder gleichwertige Erfahrung und die Fähigkeit, Kunden durch die Post-Sales-Reise zu führen.

Responsibilities

Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience
fluency in spoken and written German and English is a must
Austrian driving license B

Desired Qualifications

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Benefits

The typical base pay range for this role across Austria is € 54,700.00 - € 91,000.00 per year.
Certain roles may be eligible for benefits and other compensation.

Skills

CloudAIAzureMicrosoft 365ITILProject Management

#Customer Success#Account Management#Cloud#AI#German

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