Customer Success Account Manager
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Responsibilities
- Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.
- Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.
- Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.
- Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.
- Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.
- Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.
- Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.
Requirements
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience
- fluency in spoken and written German and English is a must
- Austrian driving license B
Desired Qualifications
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
- Prosci or equivalent certification
Benefits
- The typical base pay range for this role across Austria is € 54,700.00 - € 91,000.00 per year.
- Certain roles may be eligible for benefits and other compensation.
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
€54,700 – €91,000 · Negotiable
Experience Level
Associate
Locations
Austria
Qualification
Applicants
Be an early applicant
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