CTS Regional Operations Manager

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Säljverksamhet

I korthet

Manage and develop regional service operations teams to optimize operational performance and drive business results. This hybrid role requires strong leadership, experience in operational processes, and a commitment to safety and customer satisfaction.

Ansvarsområden

Manage and develop regional service operations team into a modern, professional and cost-efficient business unit with full customer dedication.
Implement training for sustainable growth and consolidation of the competence of the region.
Drive and support the training and development of all service operations employees in the region to optimize operational performance and promote upward mobility.
Manage resources to meet financial and service operation targets.
Make use of all available sales, marketing, and logistic tools to increase our level of customer service and operational efficiency.
Provide leadership and support for the regional operations management team.
Ensure that clean data and proper use of all systems is a top priority for the entire regional operations team.
Monitor compliance with internal policies and procedures in accordance with an ISO 9001 environment.
Serve as the Prevention Advisor of Safety at Sites (PASS) for the assigned region including safety training execution, safety audit compliance, occupational fitness testing, and tools calibration.
Conduct root-cause analysis of safety incidents with focus on mitigating and preventing future accidents.
Support Regional Safety Committee while acting on or escalating their recommendations in cooperation with Rock Hill management.
Support the NPS process to successfully develop our customer satisfaction and loyalty.
Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
Support the operations team through direct involvement and/or escalation of technical, logistical, or customer satisfaction issues.
Perform other duties as assigned.

Krav

10+ years’ experience working together with the Atlas Copco service organization, with increasing levels of responsibility.
Minimum of 5 years’ experience effectively leading teams.
4-year degree in Engineering, Business or/ Economics or related field; or equivalent combination of education and experience.
Very good knowledge of operational processes, SAP/COPS, C4C, and MS Office applications.
Excellent verbal and written communication skills.
Ability to work independently.
High level of initiative, commitment, and perseverance.
Strong team orientation and focus on team-building.
Willingness to travel up to 50% of the time.
Valid driver’s license is required.
Directing the work of others
Compensation consideration
Disciplinary action/counseling
Performance appraisal process
Coaching for improvement

Förmåner

Base salary range $149K to $170K depending on knowledge, experience and skills.
Annual bonus potential of up to 15% of annual salary.
Flexible benefits plan
Generous 401 (k) retirement plan
Health insurance/ Dental insurance/ Vision insurance.
Competitive Paid time off.
Monthly automobile allowance.

Färdigheter

SAPMS OfficeC4C

#Management#Operations

Om Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business.

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Företag

Atlas Copco

Publicerade jobb

för 1 månad sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

149 000–170 000 US$ · Förhandlingsbar

Erfarenhetsnivå

Senior

Platser

West Springfield, United States

Charlotte, United States

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt

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