The Job

CTS Regional Operations Manager

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Säljverksamhet

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I korthet

Manage and develop regional service operations teams to optimize operational performance and drive business results. This hybrid role requires strong leadership, experience in operational processes, and a commitment to safety and customer satisfaction.

Ansvarsområden

  • Manage and develop regional service operations team into a modern, professional and cost-efficient business unit with full customer dedication.
  • Implement training for sustainable growth and consolidation of the competence of the region.
  • Drive and support the training and development of all service operations employees in the region to optimize operational performance and promote upward mobility.
  • Manage resources to meet financial and service operation targets.
  • Make use of all available sales, marketing, and logistic tools to increase our level of customer service and operational efficiency.
  • Provide leadership and support for the regional operations management team.
  • Ensure that clean data and proper use of all systems is a top priority for the entire regional operations team.
  • Monitor compliance with internal policies and procedures in accordance with an ISO 9001 environment.
  • Serve as the Prevention Advisor of Safety at Sites (PASS) for the assigned region including safety training execution, safety audit compliance, occupational fitness testing, and tools calibration.
  • Conduct root-cause analysis of safety incidents with focus on mitigating and preventing future accidents.
  • Support Regional Safety Committee while acting on or escalating their recommendations in cooperation with Rock Hill management.
  • Support the NPS process to successfully develop our customer satisfaction and loyalty.
  • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
  • Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
  • Support the operations team through direct involvement and/or escalation of technical, logistical, or customer satisfaction issues.
  • Perform other duties as assigned.

Krav

  • 10+ years’ experience working together with the Atlas Copco service organization, with increasing levels of responsibility.
  • Minimum of 5 years’ experience effectively leading teams.
  • 4-year degree in Engineering, Business or/ Economics or related field; or equivalent combination of education and experience.
  • Very good knowledge of operational processes, SAP/COPS, C4C, and MS Office applications.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • High level of initiative, commitment, and perseverance.
  • Strong team orientation and focus on team-building.
  • Willingness to travel up to 50% of the time.
  • Valid driver’s license is required.
  • Directing the work of others
  • Compensation consideration
  • Disciplinary action/counseling
  • Performance appraisal process
  • Coaching for improvement

Förmåner

  • Base salary range $149K to $170K depending on knowledge, experience and skills.
  • Annual bonus potential of up to 15% of annual salary.
  • Flexible benefits plan
  • Generous 401 (k) retirement plan
  • Health insurance/ Dental insurance/ Vision insurance.
  • Competitive Paid time off.
  • Monthly automobile allowance.
#Management#Operations
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Företag

Atlas Copco

Publicerade jobb

för 1 vecka sedan

Upphör

om 1 månad

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

West Springfield, United States

Charlotte, United States

Kvalifikation

Kandidatexamen

Sökande

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