CTS Regional Operations Manager
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations
In short
Manage and develop regional service operations teams to optimize operational performance and drive business results. This hybrid role requires strong leadership, experience in operational processes, and a commitment to safety and customer satisfaction.
Responsibilities
- Manage and develop regional service operations team into a modern, professional and cost-efficient business unit with full customer dedication.
- Implement training for sustainable growth and consolidation of the competence of the region.
- Drive and support the training and development of all service operations employees in the region to optimize operational performance and promote upward mobility.
- Manage resources to meet financial and service operation targets.
- Make use of all available sales, marketing, and logistic tools to increase our level of customer service and operational efficiency.
- Provide leadership and support for the regional operations management team.
- Ensure that clean data and proper use of all systems is a top priority for the entire regional operations team.
- Monitor compliance with internal policies and procedures in accordance with an ISO 9001 environment.
- Serve as the Prevention Advisor of Safety at Sites (PASS) for the assigned region including safety training execution, safety audit compliance, occupational fitness testing, and tools calibration.
- Conduct root-cause analysis of safety incidents with focus on mitigating and preventing future accidents.
- Support Regional Safety Committee while acting on or escalating their recommendations in cooperation with Rock Hill management.
- Support the NPS process to successfully develop our customer satisfaction and loyalty.
- Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
- Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
- Support the operations team through direct involvement and/or escalation of technical, logistical, or customer satisfaction issues.
- Perform other duties as assigned.
Requirements
- 10+ years’ experience working together with the Atlas Copco service organization, with increasing levels of responsibility.
- Minimum of 5 years’ experience effectively leading teams.
- 4-year degree in Engineering, Business or/ Economics or related field; or equivalent combination of education and experience.
- Very good knowledge of operational processes, SAP/COPS, C4C, and MS Office applications.
- Excellent verbal and written communication skills.
- Ability to work independently.
- High level of initiative, commitment, and perseverance.
- Strong team orientation and focus on team-building.
- Willingness to travel up to 50% of the time.
- Valid driver’s license is required.
- Directing the work of others
- Compensation consideration
- Disciplinary action/counseling
- Performance appraisal process
- Coaching for improvement
Benefits
- Base salary range $149K to $170K depending on knowledge, experience and skills.
- Annual bonus potential of up to 15% of annual salary.
- Flexible benefits plan
- Generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance.
- Competitive Paid time off.
- Monthly automobile allowance.
#Management#Operations
Company
Atlas Copco
Job Posted
1 week ago
Expires
in 1 month
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Senior
Locations
West Springfield, United States
Charlotte, United States
Qualification
Bachelor
Applicants
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