Administrator (Support & Operations)

Logistik, försäljning och verksamhet · HR och administration · Kontorsadministration · Administrativt stöd

I korthet

As an Administrator (Support & Operations) in Bengaluru, India, you will independently resolve tickets, provide on-call support, and perform root cause analysis to ensure positive customer feedback and satisfaction. You will adhere to quality standards and company policies while working on value-adding activities like knowledge base updates and training.

Ansvarsområden

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for on-call escalations and conduct root cause analysis of issues.
Engage in value-adding activities such as knowledge base updates, training freshers, and coaching analysts.
Independently resolve tickets within agreed service level agreements (SLAs) for volume and time.
Ensure positive customer experience and high CSAT through First Call Resolution and minimizing rejected resolutions/reopened cases.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

#support#operations#administrator#tickets#customer feedback#quality standards#regulatory requirements#company policies#on call support#root cause analysis#knowledge base#training#coaching#SLA#customer experience#CSAT#First Call Resolution

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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