Track Lead - ServiceNow, IT Service Management

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

The Track Lead - ServiceNow, IT Service Management will enhance operational systems using ServiceNow and ITIL frameworks to optimize business processes and reporting. This role involves analyzing client requirements, leading the project team, and introducing innovative process improvements within the ServiceNow environment.

Responsibilities

Enhance operational systems by utilizing ServiceNow and ITIL frameworks to improve management reporting, streamline information flow, and optimize business processes.
Analyze client requirements and ensure the support team delivers solutions that meet or exceed client expectations while adhering to ITSM best practices.
Lead and mentor the project team by defining project goals, facilitating transparent communication, and fostering a collaborative work environment.
Introduce innovative ideas and process improvements to enhance organizational progress and operational efficiency.
Provide tailored solutions based on customer needs within the ServiceNow environment, driving business results and ensuring alignment with organizational objectives.

Requirements

Expertise in ServiceNow functional consulting and ITIL frameworks
Strong understanding of ITSM principles and practices
Proficient in process optimization and continuous improvement methodologies
Excellent problem-solving and analytical skills
Strong leadership and team management capabilities

Desired Qualifications

ITIL Foundation Certification (Optional but Valuable)
ServiceNow Certified Implementation Specialist (Optional but Valuable)

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

ServiceNowITSMITIL

#ServiceNow#IT Service Management#ITIL#Noida#Uttar Pradesh#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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