Senior Administrator - SAP BASIS

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Sr. Administrator for Support & Operations provides advanced technical support and troubleshooting for SAP BASIS and SAP HANA environments. This role involves resolving complex incidents, performing root cause analysis, and managing tickets within SLAs to ensure operational efficiency and enhance customer experience.

Responsibilities

Provide advanced technical support adhering to quality standards and regulatory requirements for SAP Basis and SAP Hana environments.
Resolve complex incidents escalated by analysts by performing thorough root cause analysis and implementing effective solutions.
Facilitate knowledge transfer by updating the knowledge base, training new team members, and coaching analysts.
Manage and resolve complex tickets within agreed SLAs by collaborating with cross-functional support teams.
Enhance customer experience by achieving high First Call Resolution rates and proactively mitigating security threats.

Requirements

Architecting and defining complex and technical SAP solutions across multiple industry sectors.
Experience of numerous SAP enabled business transformation programme lifecycles, with at least 3 in a solution architect or senior leadership role.
Strong knowledge of SAP solution suite and technical architecture.
Strong consulting and stakeholder management skills, including presentation and client-facing consulting up to C-suite levels.
Assertive and articulate with the ability to develop and sustain senior client relationships.
Understanding of SAP’s product strategy, including S/4 HANA and enabling tools, especially integration with other applications.
Good knowledge of GCP, AWS, and Azure public cloud offerings and architecting.

Desired Qualifications

Optional but valuable certifications: SAP Certified Technology Associate SAP HANA 2.0
ITIL Foundation Certification

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
Global technology company with over 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals.
Provide industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

SAP BasisSAP HANAGCPAWSAzureITIL

#SAP BASIS#SAP HANA#Technical Support#Troubleshooting#Root Cause Analysis#Incident Management#Cloud

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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