Customer Service Representative

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Customer Success

In short

Dock Products Canada Inc. is looking for a Customer Service Representative in London, Ontario. This hybrid role involves entering customer orders, managing ship dates, processing purchase orders, and responding to customer inquiries. A high school diploma and at least 2 years of customer service experience are required, with JD Edwards experience being preferred.

Responsibilities

Enter customer orders into the ERP system.
Maintain and update ship dates within ERP.
Enter costs on OH purchase orders and service orders from outside customers.
Review orders for pricing accuracy and tax compliance prior to invoicing.
File completed orders after invoicing.
Create purchase orders for suppliers and receive purchase orders for parts and new equipment.
Receive and ship-confirm installation purchase orders.
Serve as a point of contact for customer service, inventory, and outbound freight matters.
Maintain master files and add new parts as needed.
Perform item master maintenance, including adding or updating items.
Maintain pricing schedules and process additions or changes for service and parts pricing.
Prepare and provide reports as required.
Compare service order records.
Respond to customer inquiries and provide support.
Promote the company's operational vision, values, and goals.
Participate in training and team initiatives that support continuous improvement.
Perform other duties as assigned by the Manager or their designate.
Responsibilities may be reasonably modified to meet business needs.

Requirements

JD Edwards (JDE) experience is preferred.
Minimum of 2 years of customer service experience.
Strong attention to detail and accuracy.
Ability to adapt and maintain performance in a changing work environment.
Excellent interpersonal and communication skills.
Ability to work independently with minimal supervision.
Strong conflict resolution skills and the ability to build positive relationships across teams and departments.
High school diploma or equivalent.

Benefits

Employees are valued, supported, and empowered to succeed.
Talented individuals are placed in the right roles.
Pride in helping employees grow and thrive.
Support with regular feedback, training, and development opportunities.
Opportunities to grow roles locally, regionally, or internationally.
Commitment to diverse, inclusive teams, valuing different perspectives and experiences.

Skills

ERPJD Edwards

#Customer Service#ERP#London#Ontario#Canada

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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